Travel missing, lost luggage, not as impressive points of view, sometimes the dream vacation becomes a task. Dissatisfied? Disappointed? What you need to do to get relief?
Who to contact?
When you subscribe to an organized trip travel agency, you must meet their service providers (hotels, transportation, guide, etc.). Tour or map, the agency must take responsibility if at least two services are contracted through laying down together and the trip lasts more than 24 hours.
If the agency does not sell a ticket, in case of problems going back to the airline.
In the same place: what to do?
The program is nothing but the services are not up to it? In case of legitimate protest, the agency is required to provide a direct alternative through its local representative.
Is it not possible to contact? Above all stay calm, you are still on vacation, so enjoy a minimum. But once the tension eased a bit, he puts on his clothes detective to accumulate a maximum of proof (testimony, photos dated and authenticated, official documents, airline schedules, etc.).
Back: challenge as soon as possible!
Back home, do not waste a minute to contact your travel agent. terms of claim and in particular the delays are explained there. All evidence collected should come to illustrate the folder that will also include a letter explaining the dispute and encryption (realistic) for the material damage (with supporting documents: hotel bills, receipts, etc.) and damage for holidays to lose!
Arrangements: each must find his account
Most of the time, often when many travelers complain about a similar problem, is a friendly settlement. While the Agency recognizes only rarely be wrong, she prefers to go through a lawsuit. You can get help from a consumer association for compensation.
If the compromise does not seem satisfactory to you, you can always appeal to a local court, the estimate of the controversy does not exceed $ 4,000. Be patient, but do not lose hope.
You have had problems with your travel agency? Please send us your experience in comments. No doubt you will find the support of others stingy.
Who to contact?
When you subscribe to an organized trip travel agency, you must meet their service providers (hotels, transportation, guide, etc.). Tour or map, the agency must take responsibility if at least two services are contracted through laying down together and the trip lasts more than 24 hours.
If the agency does not sell a ticket, in case of problems going back to the airline.
The program is nothing but the services are not up to it? In case of legitimate protest, the agency is required to provide a direct alternative through its local representative.
Is it not possible to contact? Above all stay calm, you are still on vacation, so enjoy a minimum. But once the tension eased a bit, he puts on his clothes detective to accumulate a maximum of proof (testimony, photos dated and authenticated, official documents, airline schedules, etc.).
Back: challenge as soon as possible!
Back home, do not waste a minute to contact your travel agent. terms of claim and in particular the delays are explained there. All evidence collected should come to illustrate the folder that will also include a letter explaining the dispute and encryption (realistic) for the material damage (with supporting documents: hotel bills, receipts, etc.) and damage for holidays to lose!
Arrangements: each must find his account
Most of the time, often when many travelers complain about a similar problem, is a friendly settlement. While the Agency recognizes only rarely be wrong, she prefers to go through a lawsuit. You can get help from a consumer association for compensation.
If the compromise does not seem satisfactory to you, you can always appeal to a local court, the estimate of the controversy does not exceed $ 4,000. Be patient, but do not lose hope.
You have had problems with your travel agency? Please send us your experience in comments. No doubt you will find the support of others stingy.
